Legal · Effective 27 October 2026

Shipping & Delivery

We ship from Hong Kong to customers worldwide. This policy covers dispatch times, shipping options, customs charges and what to do if a parcel is delayed or damaged.

1. Where we ship

We deliver to most countries and territories. Some destinations or products may be restricted by carriers, export controls or sanctions; if we cannot ship your order we will tell you before taking payment or refund you in full.

2. Dispatch times

• Retail orders for items in stock are dispatched within 1–3 business days of payment.
• Trade and production orders are shipped according to the schedule in the order confirmation.

Business days are Monday to Friday, excluding Hong Kong public holidays.

3. Shipping methods

• Express courier — typically 3–7 business days.
• Standard international post — typically 7–20 business days.
• Air freight and sea freight (LCL or FCL) for larger trade orders, with timings confirmed in the quotation.

Delivery times are estimates from the date of dispatch and are not guaranteed.

4. Shipping costs

Shipping costs are shown at checkout for retail orders and in the quotation for trade orders. Freight for trade orders follows the Incoterms® rule agreed in the order confirmation.

5. Customs, duties and taxes

Import duties, taxes and brokerage fees charged by the destination country are paid by the recipient, unless the order is shipped DDP (Delivered Duty Paid). If a shipment is refused because these charges are not paid, the cost of return shipping may be deducted from any refund.

6. Tracking

Once your order is dispatched we will email you the carrier name and tracking number. For freight shipments we provide the bill of lading or air waybill number.

7. Delayed, lost or damaged parcels

If tracking has not updated for 10 business days, or a parcel arrives damaged, contact us and we will open a claim with the carrier. Please keep the packaging and note any visible damage on the delivery receipt. Lost or damaged retail parcels will be replaced or refunded once the carrier confirms the claim.

8. Delivery address

Please check your delivery address carefully. We are not responsible for orders delivered to an incorrect address provided by the customer; re-delivery costs will be charged where applicable.

9. Contact